Terms and Conditions
Terms and Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Amex or Paypal. Alternatively, you may wish to contact us.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us as soon as possible so that we can sort the problem before the order is shipped.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Tax Charges
For orders shipped to UK addresses have 20% VAT included.
Credit Card Security
When the order is placed on our website, you will be transferred to a 3rd Party Payment Provider. We do not hold or have access to your credit card details. Our website is secured with an SSL.
Guarantee
We guarantee your satisfaction. All of our products come with a 14 day return to base guarantee. If you would like to return a product – please contact us.
Returns Policy
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or mis-described.
Any goods returned should be in sale-able condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.
This web site (www.bravodeltamodels.com) is owned and operated by The Littledart Company Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the contact form here.
We comply with the Data Protection Act 2018, and electronic communications are made in accordance with the Privacy and Electronic Communications Regulations (PECR), and wecomply with the European General Data Protection Regulation .
We obtain information about you when you use our website or contact us direct about our products or register for our newsletters. This personal information might include your name, address, email address and what products you purchased from us. Your card information is not held by us. It is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data. Depending on any opt-outs you may have indicated, data we hold may be used by us for the following purposes:
” To send you by post our newsletter and brochure.
” To send you emails promotional and marketing information on offers and new products.
” To send you emails of news and updates from Bravo Delta Models.
We will not use email to promote anyone else’s products and activities. We will use our Facebook and Twitter accounts to promote activities and news from outside Bravo Delta Models if we deem them of interest to our customers.
We will never contact you by telephone or text message unless you have asked us for a specific reason, or it is in relation to an order or delivery.
We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our members’ personal data with third parties, with one exception: our courier company to deliver your order. Our courier company will only use your contact details for a speedy and successful delivery.
We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
If you choose to unsubscribe at any time, all your data will be deleted from our records within two years of your advising us, and correspondence from us will cease immediately.
Bravo Delta Models do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.